Shipping & Returns
Shipping Policy
At Crownix, we are committed to delivering your orders safely and efficiently. We work with trusted suppliers and shipping partners to ensure your products arrive in the best possible condition.
Shipping times may vary depending on your location and product availability. Most orders are processed within 1–3 business days, and customers will receive a tracking number once their order has been dispatched.
We carefully package every order to help protect products during transit. Shipping costs and estimated delivery times are displayed at checkout before payment is completed.
Please note that delays may occasionally occur due to customs, high demand periods, or courier services outside of our control.
Our goal is to provide a reliable and transparent shipping experience for every customer.
Return & Exchange Policy
At Crownix, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
Customers may request a return or exchange within 14 days of receiving their order. To be eligible, items must be unused, in their original condition, and returned in the original packaging.
If your product arrives damaged, defective, or incorrect, please contact our support team with photos of the item and your order details. We will work quickly to provide a replacement, exchange, or refund where applicable.
Refunds will be processed through the original payment method once the returned item has been inspected and approved.
Please note that certain items may not be eligible for return due to hygiene or safety reasons.
Our goal is to make every shopping experience with Crownix simple, secure, and reliable.